Receptionist
£99/mo
AI receptionist for your WhatsApp Business number.
- Answers FAQs, hours, directions
- Captures leads and contact details
- Hands off to you when needed
- UK email support
Pricing
AI receptionist from £99. Full platform from £599.
UK pricing, ex VAT. 14-day trial, no card upfront. Cancel any time inside the dashboard. We don't charge for inbound conversations.
Operator
Popular£249/mo
Task-specific workflows + booking + tools.
- Everything in Receptionist
- Up to 3 published Flows
- Tool integrations (calendars, CRM)
- Conversion + abandonment analytics
- Priority email support
Most popular for single-location businesses.
Platform
£599/mo
Unlimited Flows + custom branding + advanced integrations.
- Everything in Operator
- Unlimited Flows
- Dynamic data endpoints (live calendars, live pricing)
- Custom brand colours + assets
- Slack support channel
Enterprise
£1,999+/mo
Dedicated support, custom SLAs, multi-location.
- Everything in Platform
- Dedicated account manager
- Custom SLAs and compliance
- Multi-location support
- Custom integrations
Agency
£999/mo + £49/tenant
White-label, multi-tenant. Resell under your brand.
- White-label dashboard
- Multi-tenant org primitive
- Co-branded Flow footer
- Volume pricing on tenants
- Dedicated onboarding session
Includes 5 tenants. Add more at £49/each.
What's included
Compare the five tiers.
| Feature | Receptionist | Operator | Platform | Enterprise | Agency |
|---|---|---|---|---|---|
| AI receptionist | ✓ | ✓ | ✓ | ✓ | ✓ |
| Published Flows | — | 3 | Unlimited | Unlimited | Unlimited per tenant |
| Tool integrations | — | ✓ | ✓ | ✓ | ✓ |
| Analytics + abandonment | Basic | ✓ | ✓ | ✓ | ✓ |
| Dynamic data endpoints | — | — | ✓ | ✓ | ✓ |
| Custom branding | — | — | ✓ | ✓ | ✓ |
| White-label, multi-tenant | — | — | — | — | ✓ |
| Support | Priority email | Slack | Dedicated AM | Dedicated onboarding |
FAQ
Quick answers.
- Do I need a Meta-approved WhatsApp Business account?
- Yes — we help you set one up during onboarding. Most clients are live within 48 hours. We use the Cloud API directly, so there's no third-party messaging surcharge to pass on.
- What does Meta charge per conversation?
- Meta's own per-conversation rates apply on top of your Luneflow plan, and they're minimal — usually well under £0.05 per service conversation in the UK. We pass through Meta pricing at cost, with no markup.
- What's the difference between Receptionist and Operator?
- Receptionist handles enquiries, FAQs, and lead capture. Operator adds structured task Flows (booking, forms, workflows) and tool integrations so the AI can take action, not just answer questions.
- What happens at the end of the 14-day trial?
- You either pick a tier or your agent is paused. We don't auto-bill you. We hold your config for 30 days in case you come back.